At ShopStrands, we respect your privacy and are committed to protecting your personal information. This Privacy & Cookie Policy explains how we collect, use, store, and protect information when you visit or purchase from shopstrands.com.
This policy is intended to provide clear information about how we handle personal data and cookies in accordance with applicable UK data protection and privacy requirements.
- Information We Collect
When you use our website or place an order, we may collect information such as:
Your name
Billing and delivery address
Email address
Telephone number
Order and transaction details
Information you provide when contacting our customer service team
Technical information relating to your use of our website, such as IP address, browser type, and device information
We only collect information that is reasonably necessary to provide and improve our services.
- How We Use Your Information
We may use your personal information to:
Process and fulfil your orders
Arrange delivery or self-collection
Process payments
Communicate with you about your order
Respond to customer service enquiries
Process returns, refunds, and warranty claims
Maintain and improve our website
Protect our website and customers against fraud, misuse, and security threats
Comply with our legal and regulatory obligations
Where appropriate, we rely on the lawful basis necessary to perform a contract with you, comply with legal obligations, pursue legitimate interests, or obtain consent where consent is required.
- Payment Information
Payments are processed securely through the payment services available at checkout.
We do not need to store your full payment card details ourselves in order to process your order. Payment information may be handled directly by the relevant payment service provider in accordance with its own privacy and security policies.
- Delivery and Service Providers
To fulfil your order, we may need to share relevant information with companies that provide services on our behalf, such as delivery and courier providers.
Only information reasonably necessary to provide the relevant service will be shared.
- Information Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
- How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, dealing with returns and warranty matters, maintaining business records, resolving disputes, and meeting legal or accounting requirements.
When information is no longer required, it will be securely deleted or otherwise disposed of where appropriate.
- Your Privacy Rights
Depending on the circumstances, you may have rights in relation to your personal information, including the right to:
Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information where applicable
Request restriction of certain processing
Object to certain processing
Request transfer of certain personal information to another organisation where applicable
Withdraw consent where processing is based on consent
To exercise a relevant right or ask a privacy-related question, please contact us using the details below.
- Cookies
Our website uses cookies and similar technologies.
Cookies are small files or pieces of information stored on your device when you visit a website. They can help websites operate correctly, remember preferences, maintain shopping baskets, improve functionality, and understand how visitors use a website.
Some cookies may be strictly necessary for the website to function and for services you request, such as maintaining your shopping basket or helping to keep the checkout process secure.
Other cookies, such as certain analytics, advertising, or tracking cookies, may require your consent before they are placed on your device. UK guidance requires clear information about cookies and appropriate consent for non-essential cookies.
- Types of Cookies We May Use
Strictly Necessary Cookies
These cookies are required for essential website functions, including shopping basket functionality, checkout, security, and other services requested by you.
These cookies generally do not require consent where they are genuinely necessary to provide the service requested.
Preference Cookies
These cookies may remember choices or preferences you make while using our website, helping provide a more convenient experience.
Where required, these cookies will only be used with your consent.
Analytics Cookies
Analytics technologies may help us understand how visitors use our website so that we can improve its performance and functionality.
Where applicable, analytics cookies will only be activated after you provide the required consent.
Marketing Cookies
If we use advertising or marketing cookies, these may be used to help provide relevant advertising or measure the effectiveness of marketing campaigns.
Such cookies will only be used where the required consent has been obtained.
- Managing Cookies
When applicable, you can choose whether to accept or reject non-essential cookies through our cookie consent controls.
You can also manage or delete cookies through your web browser. However, disabling certain cookies may affect the functionality of parts of our website.
We aim to provide clear information about the cookies used on our website and the purposes for which they are used.
- Third-Party Services
Our website may use third-party services to provide functions such as payment processing, delivery, website functionality, security, analytics, or other services.
Where third-party technologies access or store information on your device, we will provide appropriate information and obtain consent where required by applicable law.
Third-party service providers may have their own privacy policies governing how they process information.
- Children’s Privacy
Our website is intended for general consumers and is not specifically directed at children.
We do not knowingly collect personal information from children where such collection is not permitted by applicable law.
- Changes to This Policy
We may update this Privacy & Cookie Policy from time to time to reflect changes to our services, website, legal requirements, or privacy practices.
The latest version will be published on this page together with the date of the latest update.
- Contact Us
If you have any questions about this Privacy & Cookie Policy, how we use your information, or your privacy rights, please contact us:
ShopStrands
Email: info@shopstrands.com
Address:
Unit 11 Lewis House
3 School Road
London, NW10 6TD
United Kingdom
Phone: +44 (733) 704-9030
If you are unhappy with how we handle your personal information, you may also have the right to raise a concern with the UK’s Information Commissioner’s Office (ICO).