These Terms & Conditions govern your use of ShopStrands and your purchase of products through shopstrands.com. By using our website or placing an order, you agree to these terms.
- About Us
ShopStrands is an online retail store serving customers in the United Kingdom.
Contact details:
Email: info@shopstrands.com
Phone: +44 (733) 704-9030
Business / Returns Address:
ZAKY LOGISTICS LTD
Unit 11 Lewis House
3 School Road
London, NW10 6TD
United Kingdom
- Using Our Website
You agree to use our website lawfully and responsibly.
You must not use the website for fraudulent purposes, to attempt unauthorised access, to interfere with its operation, or to engage in any activity that could damage the website or our customers.
We may suspend or restrict access to the website where reasonably necessary for security, maintenance, or legal reasons.
- Product Information
We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and other information displayed on our website are accurate and up to date.
However, colours and appearance may vary depending on your device or screen settings.
We reserve the right to correct errors, inaccuracies, or omissions and to update product information when necessary.
- Prices
All prices displayed on our website are in British pounds sterling (GBP) unless otherwise stated.
The total price payable will be shown during checkout before you confirm your order.
We do not charge additional payment or processing fees.
If a genuine pricing or product information error occurs, we reserve the right to contact you before processing the order.
- Orders
When you place an order, you are making an offer to purchase the selected products.
After placing an order, you should receive an order confirmation. This confirmation acknowledges that we have received your order but does not necessarily mean that the order has been accepted.
We reserve the right to decline or cancel an order where reasonably necessary, including where a product is unavailable, there is a genuine pricing error, or we suspect fraudulent or unauthorised activity.
If we cancel an order after payment has been taken, we will arrange an appropriate refund.
- Payment
We accept major debit and credit cards, including Visa and Mastercard, subject to the payment methods available at checkout.
Payment is normally authorised and charged when your order is successfully placed.
If payment cannot be authorised, the order may not be processed until a valid payment method is provided.
- Delivery
We offer free UK delivery on all orders.
Orders are delivered to your door using courier services such as DPD, DHL, or Royal Mail.
Standard delivery typically takes up to 3 working days.
Delivery times are estimates and may vary due to circumstances outside our reasonable control, including courier delays, severe weather, or other unforeseen events.
We also offer self-collection from:
ZAKY LOGISTICS LTD
Unit 11 Lewis House
3 School Road
London, NW10 6TD
United Kingdom
Self-collection orders are generally available within 1 business day. Customers should wait for confirmation that their order is ready before travelling to collect it.
- Cancellation and Returns
We offer a 30-day return period for eligible purchases.
If you change your mind about your purchase, please contact us within the applicable return period before returning the product.
If your order has not yet been dispatched, please contact us as soon as possible if you wish to cancel it.
If the order has already been dispatched or delivered, you may need to follow our standard returns procedure.
Please contact us before sending any product back so that we can provide the appropriate return instructions.
Nothing in these terms limits or excludes any cancellation, return, refund, or other rights you may have under applicable UK consumer law.
- Faulty or Defective Products
All products purchased from ShopStrands are covered by a 2-year warranty, subject to the applicable warranty terms and your statutory rights.
If a product is faulty or defective, please contact us as soon as possible with your order details and information about the issue.
We may request photographs, videos, or other information to help assess the problem.
Depending on the circumstances, we may offer a repair, replacement, or refund in accordance with applicable law and the circumstances of the claim.
Please do not return a defective product without contacting us first.
- Refunds
Where a refund is approved, it will normally be made to the original payment card used for the purchase.
We aim to process refunds within 5 working days after the returned product has been received and, where applicable, inspected.
Your bank or card issuer may require additional time for the refunded amount to appear in your account.
- Warranty
Our products are covered by a 2-year warranty.
The warranty applies in addition to, and does not replace, your statutory rights.
The warranty may not cover damage resulting from misuse, accidental damage, improper installation or use, unauthorised modifications, or normal wear and tear, where applicable.
If you believe your product has developed a fault, please contact us so that we can assess the issue and advise you of the appropriate next steps.
- Intellectual Property
Unless otherwise stated, the content of our website, including text, graphics, photographs, logos, product information, design elements, and other materials, is owned by or licensed to ShopStrands or the relevant rights holder.
You may use the website for personal and lawful shopping purposes.
You must not reproduce, distribute, modify, copy, or commercially exploit our website content without appropriate permission.
- Website Availability
We aim to keep our website available and functioning correctly, but we do not guarantee that the website will always be available, uninterrupted, or completely free from errors.
We may temporarily suspend access for maintenance, updates, security reasons, or circumstances beyond our reasonable control.
- Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.
This includes any liability that cannot legally be excluded or limited under applicable UK law, including applicable consumer protection rights.
Subject to the above, we will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.
- Events Outside Our Control
We will not be responsible for delays or failure to perform our obligations where this results from circumstances beyond our reasonable control.
Such circumstances may include natural disasters, severe weather, transport disruption, strikes, interruptions to telecommunications or payment services, government action, or other unforeseen events.
Where reasonably possible, we will notify affected customers and take reasonable steps to minimise the impact.
- Privacy
Our collection and use of personal information is explained in our Privacy Policy & Cookie Policy.
By using our website, you acknowledge that personal information may be processed as described in that policy.
- Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our services, website, business practices, or legal requirements.
The latest version will be published on this page, together with the date it was last updated.
The terms applicable to an order will generally be those in effect when the order is placed.
- Governing Law
These Terms & Conditions are governed by the laws of England and Wales, unless applicable UK consumer law provides otherwise.
Any disputes will be subject to the jurisdiction of the courts applicable under the relevant laws and consumer protection rules.
Nothing in these terms affects any mandatory consumer rights you may have under applicable law.
- Contact Us
If you have any questions regarding these Terms & Conditions, your order, delivery, returns, refunds, or warranty, please contact us.
ShopStrands
Email: info@shopstrands.com
Phone: +44 (733) 704-9030
Address:
ZAKY LOGISTICS LTD
Unit 11 Lewis House
3 School Road
London, NW10 6TD
United Kingdom