At ShopStrands, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may be eligible to return it in accordance with the terms below.
30-Day Returns
We offer a 30-day return period. You may request a return within 30 days of receiving your order.
To start a return, please contact us before sending any products back. Our team will provide any necessary instructions for the return.
Returned items should be in suitable condition for resale, with all original accessories, packaging, and documentation where applicable.
Order Cancellation & Change of Mind
If you change your mind about your purchase, you may request a cancellation or return within the applicable 30-day return period.
If your order has not yet been dispatched, please contact us as soon as possible to request cancellation.
If your order has already been dispatched or delivered, you may need to follow our standard return procedure. Please contact us before returning the product.
Defective or Faulty Products
All products purchased from ShopStrands are covered by a 2-year warranty.
If your product is defective, faulty, or develops a problem during the warranty period, please contact us with details of the issue. We may ask you to provide photographs, videos, or other information to help us assess the problem.
Depending on the circumstances, we may arrange a repair, replacement, or refund in accordance with your applicable consumer rights and the terms of the warranty.
If a product is faulty, please do not send it back without contacting us first.
How to Request a Return
To request a return, please contact our customer support team before sending the product to us.
Email: info@shopstrands.com
Please include your order number and a brief description of the reason for the return. Our team will provide you with the next steps and return instructions.
Return Address
Unless we provide different instructions, approved returns should be sent to:
ZAKY LOGISTICS LTD
Unit 11 Lewis House
3 School Road
London, NW10 6TD
United Kingdom
Please make sure you have received return instructions from us before sending your order to this address.
Refunds
Once your returned product has been received and inspected, we will process any approved refund.
Refunds are issued to the original payment card used to place the order.
Please allow up to 5 working days for the refund to be processed and reflected on your card, depending on your card issuer or bank.
Your Statutory Rights
This policy does not affect your statutory rights under UK consumer protection law. Where applicable, your legal rights regarding faulty, misdescribed, or otherwise non-conforming goods remain unaffected.
Contact Us
If you have any questions about returns, refunds, cancellations, or warranty claims, please contact us:
Email: info@shopstrands.com
Phone: +44 (733) 704-9030